Returns & Exchanges
At The Mattress Shop, we want you to sleep soundly knowing that if your new mattress isn't the perfect fit, you can return or exchange it within our 100-night comfort trial period. We are committed to ensuring you find the ultimate sleep experience with minimal hassle.
Initiate Your Request
Contact our customer support team via email or phone within 100 days of delivery to start your return or exchange process.
Verify Condition
Ensure the mattress is free from stains and damage; we recommend using a waterproof mattress protector during your trial to maintain eligibility.
Schedule Professional Pickup
Once approved, we will coordinate with a local charity partner or recycling service to pick up the mattress directly from your home at no extra cost.
Receive Your Refund
After the pickup is confirmed, we will process a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing